Privacy Policy

At Harry Albert Lettings & Estates, we’re committed to respecting and protecting your privacy.

This Privacy Policy explains when and why we collect personal information about our website visitors, customers and people who contact or interact with us, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

If you do not want us to process your personal information as described in this Privacy Policy, please do not provide information to Harry Albert Lettings & Estates or use our website.

Harry Albert Lettings & Estates has a Data Protection Officer who is responsible for matters relating to privacy and data protection. The Data Protection Officer can be reached at andrew@harryalbertgroup.co.uk


About Harry Albert Lettings & Estates

Harry Albert Lettings & Estates is a trading name of Harry Albert Lettings & Estates whose registered company number is 11036245 and registered office Harry Albert Lettings & Estates, 2 Leire Street, Leicester, LE4 6NT.


How do we collect personal information about you?

We obtain personal information about you that you provide to us through our website, emails, phone conversations, documents you provide to us or when you visit one of our branches, for example when you:

We also obtain personal information relating to you using automated technical means when you visit our website.


What type of personal information is collected?

The information we collect from you might include (but is not limited to) your name, address, email address, phone number, date of birth and financial details and any other information you choose to provide to us.

The information we collect through our website using automated technical means includes: the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, identification number, online identifier and location data. We also collect information about your website visit including which website pages are accessed, page response times and length of visits to pages as well as actions taken on the website.


How long do we retain your personal information?

We review our retention periods for personal data on a regular basis. We are legally required to hold some types of information for certain prescribed periods to fulfil our statutory obligations. Outside of specific statutory obligations, we will hold your personal data on our systems for as long as is necessary for the relevant purposes for which we use it, or in accordance with any retention periods set out in any relevant contract you hold with us. We will retain your data for a minimum period of 28 days following the date of submission, and for a maximum period of 6 years or longer where reasonably necessary.


How do we use your personal information?

We may use the information that you directly provide to us in the following ways:

We may use the information that we automatically collect using technical means through our website to:

This automated collection of information may involve the use of cookies. Please see our Cookies Policy below for further detail about these.

We may analyse the personal information we collect directly from you and obtain using automated technical means to create a profile of your interests and preferences so that we can contact you with information relevant to you (if you have chosen to receive marketing communications from us). We may make use of additional information about you when it is available from external sources to help us do this effectively.

We may also use any of your personal information that we collect from you directly and additional information about you from external sources where necessary to detect and reduce fraud and credit risk. These sources include previous landlords, previous employers, persons in a priviliged position where appropriate, landlord referencing agencies and credit referencing agencies and these sources will be both publicly and privately available. Our legal basis for this use of your personal information is our legitimate interests in preventing our business being subject to fraud or credit risk.


Who has access to information?

We will not sell or rent your information to third parties without your consent.

We may pass your information to third party service providers, including but not limited to:

When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and otherwise use your information in accordance with applicable data protection law.

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries, insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

In addition to the specific disclosures set out in this section, we may disclose your personal information where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person, or for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative out-of-court procedure


Your Rights

In this section we have summarised the rights that you have under data protection law. Some of the rights are complex, applying only in certain circumstances and subject to certain exceptions, and in the interests of keeping this policy concise, not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

You have the right:

To exercise any of these rights, email us at [email address] or write to us at [postal address]. In addition, you can exercise your right to object to direct marketing at any time by clicking an ‘unsubscribe’ link at the bottom of one of our emails.

If you consider that our processing of your personal information infringes data protection laws, you have the right to lodge a complaint to a supervisory authority responsible for data protection. You may do this in the EU member state of your habitual residence, your place of work or the place of the alleged infringement. More information about lodging a complaint with the Information Commissioner’s Office (the relevant UK supervisory authority) can be found at https://ico.org.uk.


Security precautions in place to protect your information

We take appropriate technical and organisational precautions to secure your personal information and prevent its loss, misuse or alteration. All information you provide to us is stored on our secure servers. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and for this reason we cannot guarantee the security of data sent between us over the internet.


Cookies

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns.

Cookies allow us to provide important site functionality so you don’t have to re-enter lots of information. They also allow us to remember what links and pages you have been or viewed during a session. This helps us deliver a better, more personalised service to you.

It is possible to switch off cookies by setting your browser preferences. For more information on the Cookies we use, see our Cookies Policy below.


Cookies Policy

Cookies are small text files that are placed on to your computer by websites that you visit. They are used to make websites work, to improve efficiency of websites, to improve the user’s experience and to provide usage information on websites. This information should make your website visits more productive by storing and using information on your website preferences and habits.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

The settings on your web browser can usually allow you to choose whether or not to accept cookies. Most web browser software is initially set up to accept them.

We may offer cookies to you and you should ensure that your web browser is set up to not accept cookies if you do not wish to receive them. Please note that if you disable cookies, some services or website functionality may not be available. For further information about cookies and how to disable them please go to the relevant cookies website (see below) or search any online search engine like Google.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

By continuing to use this site, you are accepting our use of the cookies described below that make advertising and communications more relevant to you and your interests, and further help us to improve the site.



Links to other websites

Our website may contain links to other websites run by other organisations. We are not responsible for the privacy practices of those organisations or the content of their websites. You should read the privacy policies of these organisations before providing them with any personal information.


Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 25th May 2018.

If we change our Privacy Policy we will post the changes on this page and may place notices on other sections of the website and/or notify you by email.


Further Information

You can obtain further information about data protection laws by visiting the Information Commissioner's Office website at www.ico.org.uk.


ICO Registration

Nature of work: Property Management, Sales, Lettings.


Description of processing

The following is a broad description of the way this organisation/data controller processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, check any privacy notices the organisation has provided or contact the organisation to ask about your personal circumstances.


Reasons/purposes for processing information

We process personal information to enable us as to carry out property management services; promote and advertise our services; maintain our own accounts and records; and support and manage our employees.


Type/classes of information processed

We process information relevant to the above reasons/purposes. This may include:

  • personal details
  • family details
  • lifestyle and social circumstances
  • employment and educations details
  • goods and services
  • financial details
  • all information contained in references

We also process sensitive classes of information that may include:

  • racial or ethnic origin
  • religious or other beliefs
  • trade union membership
  • physical or mental health details

Who the information is processed about

We process personal information about:

  • customers
  • tenants
  • professional advisers and consultants
  • complainants, enquirers
  • suppliers
  • landlords
  • employees

Who the information may be shared with

We sometimes need to share the personal information we process with the individual themselves and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.


Where necessary or required we share information with:

  • business associates
  • suppliers of goods or services
  • financial organisations
  • credit reference agencies
  • debt collection and tracing agencies
  • local and central government
  • police forces
  • security organisations
  • current, past and prospective employers
  • employment and recruitment agencies
  • educators and examining bodies
  • other companies in the same group

We may also use your details for marketing and promotional purposes.


Cookie Policy

A cookie is simply a technology for remembering something about you.

Without cookies, a website is like a goldfish who loses its memory every time you visit a new page. Once you visit a new page, it doesn’t remember who you are.

Now this can be a good and a bad thing. Without any memory, a website can’t do a lot of stuff. It can’t let you log in, because it forgets who you are. It can’t let you buy anything, because it forgets what you’re buying.

But it also means it can’t track you. Some websites use cookies to remember what you do on their website, and to target ads at you. And some of those websites share their cookies, so that ads on one website know what you liked on another. This has scared a lot of people.

Cookies aren’t automatically good or bad, but it’s worth understanding what you can do about them.

You can turn them off completely, which is a bit like banning all music to prevent another Justin Bieber album. Many websites simply won’t work.

A better option would be to turn off 3rd party cookies, which will stop most websites from sharing information about you. Some browsers – like Safari – do this automatically.

And finally, you can take a deeper look into any websites which concern you. Most websites have policies that explain what they do, if you care to look.

Well over 90% of websites use cookies. Cookies aren’t automatically good or bad, but it’s worth understanding what you can do about them.


What do our Cookies do?

We use two forms of tracking on our website, cookies and Facebook Pixel.

We use cookies and pixels to allow us to give you a better online experience. Quite often, visitors to a website will leave the website and be unable, for whatever reason, to find their way back to that website. This is why we use cookies and pixels, so we can retarget our advertising to you provided you have shown interest in our products or services. We use cookies to help you navigate back to our website from where ever you are on the web and we use Facebook Pixels to do the same thing but on Facebook, Facebook pixel also allows us to target our Facebook adverts to you though, again, this will only be if you have shown interest.

To learn how to disable cookies and other tracking features, Click Here, you will be taken to Insights.com who offer a bunch of guides on how to deactive or remove cookies from a range of devices, operating systems or browsers.

  • New Agency of the Year 2018 The Negotiator Awards 2018 Harry Albert Lettings & Estates

  • Harry Albert Lettings & Estates has been shortlisted for New Agency of the Year 2018 at The Negotiator Awards.
  • Residential Landlords Association Leicester Letting Agent Harry Albert Lettings & Estates
  • HouseLadder Leicester Letting Agent Harry Albert Lettings & Estates
  • Property Redress Scheme Leicester Letting Agent Harry Albert Lettings & Estates
  • Deposit Protection Service Leicester Letting Agent Harry Albert Lettings & Estates
  • Information Commissioners Office Leicester Letting Agent Harry Albert Lettings & Estates
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