Complaints Procedure

At Harry Albert Lettings & Estates, we hold our customers' best interests at the heart of everything we do. We endeavour to support you at every step of your journey with us. If, however, you feel that we have fallen short of your expectations or you feel mistreated in any way, we will do whatever we can to resolve your issues or complaints and promise to be transparent in all dealings with you during this process.

Harry Albert Lettings & Estates will act in accordance with the Complaints Procedure should you feel that you have cause for complaint about our service. Should you feel unhappy with the service you have received, please contact us on info@harryalbertgroup.co.uk

  1. We love our customers and we accept that sometimes we can get things wrong. If you are unhappy with any aspect of our service, please let us know and a member of our management team will contact you usually the same day but within 3 working days.

  2. If the management team is unable to resolve your issue, we’ll escalate your complaint to our Customer Experience Team within Harry Albert Lettings & Estates, who will acknowledge your complaint within 3 working days, review all documentation and correspondence and send a written outcome of the investigation within 28 working days.

  3. If you are still not satisfied with the outcome, we will provide details of how to contact Property Redress Scheme (of which Harry Albert Lettings & Estates is a member) who will be able to independently review your complaint and how we handled it. The Property Redress Scheme's decision will be treated as final.

  4. Please rest assured we’ll do our best to handle your complaint in a fast, fair and transparent way. We take all feedback seriously and use it to improve the service we provide.

  • New Agency of the Year 2018 The Negotiator Awards 2018 Harry Albert Lettings & Estates
  • Excellence Award: Best Property Management Company in Leicester Harry Albert Lettings & Estates: Letting and Estate Agent in Leicester, Presented by Bark

  • Harry Albert Lettings & Estates has been shortlisted for New Agency of the Year 2018 at The Negotiator Awards and won the Gold Certificate of Excellence for being one of the best property management companies in Leicester.
  • Residential Landlords Association Leicester Letting Agent Harry Albert Lettings & Estates
  • TheHouseShop
  • HouseLadder
  • HouseLadder
  • Property Redress Scheme
  • Marks Out of Tenancy
  • Deposit Protection Service
  • Information Commissioners Office
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